Frequently Asked Questions
Not too sure or have a few questions? You have come to the right place. Please browse our list of frequently asked questions and helpful answers.
Do you have a physical location I can visit?
If you would prefer to pop down to our warehouse to take a look and discuss our products, you can pop in a see us between Monday – Saturday, 10am – 2pm:
29 O’Malley Street,
Western Australia 6017
Can I get a custom quote for a gym or facility fit out?
Our mission is to help you turn your dreams of having your very own custom made gym into reality by making it an affordable possibility.
Please head on over to our facility fit-outs page to begin your journey or email us at firstname.lastname@example.org, and one of our sales reps or designers will be in contact with you shortly. We are here to help you every step of the way.
What if there is an issue with my delivery?
The fastest way to find out tracking information on deliveries is through the freight carrier provided with the shipping information on receipt of your order.
Check the delivery address input in at shipping upon ordering if there.
I want to set up a home gym. Where do I start?
If you’ve ever visioned yourself of having a gym and it’s been on your mind, but you’re not sure where to start?
You’ve come to the right place.
Evolution Athletic was founded by our owner Joe Paps, Ex-Army Veteran, Marathon Runner and Strongman wanted to make home gyms more affordable. He believes that everyone should have access to a facility that helps support their fitness, most notably their strength and mobility. This is where our passion lies, and we want you to be in the position to be able to make that happen.
Big or small, our facilitation team are here to assist you along the way. We can provide support on our selection of products, suited to your fitness needs whilst staying within budget.
Contact us today at email@example.com or by phone at +61 458 730 243 to get started now.
Can you supply to Defence and Emergency Services?
We supply to a varying range of facilities around Australia. Including Government and Private enterprisers such as Defence to Rio Tinto.
Please contact us today at firstname.lastname@example.org and one of our sales reps will follow up or call +61 458 730 243
Will the equipment come set up?
No. In order to save space and save money on delivery costs, all our equipment comes flat packed with all the nuts and bolts
included plus instructions to get you underway.
If you require assistance in setting up and you are located within 40km to our warehouse we can send a team of our own
specialists to expedite set up for an additional fee. To arrange please email email@example.com
or call +61 458 730 243.
When will my order arrive?
We ship out of Perth, Western Australia
- Perth: 2 Business days.
- Wider WA/Domestic: 5 Business days.
- New Zealand: 7-10 days.
- International Other: 14 + Days.
- Perth: Next day delivery.
- Wider WA/Domestic: 2-3 Business Days.
- New Zealand: 4-5 days.
- International Other: 6-10 + Days.
Large Orders over 22kg (Domestic Only)
- Perth: 2-4 Days.
- Wider WA/Domestic: 5-7 Business days.
Can I pay for my order online and Pick up in store?
Yes. We will pack and hold your order, simply bring in your receipt for proof at collection.
What if I get shipped the wrong item?
In the rare occurrence that a wrong item is shipped to you, please photograph note the items received and email through to
firstname.lastname@example.org. Upon review of your order, we will arrange for shipping back to our warehouse at no charge to you through our selected carrier.
What if the item I ordered is faulty?
Occasionally items shipped don’t turn up in the condition they left in. Or they may have a manufacturing fault.
In either case, we will endeavor to ensure you are compensated in some form through a monetary refund or item exchange.
Upon receipt of the item please forward images and descriptions of any faults identified to email@example.com
and our sales team will review and follow up within 1-2 business days.
How do I make a warranty claim?
If your items have been used according to product guidelines and have sustained damage or become faulty within the warranty period,
we will organise a replacement or refund.
It is important to have proof of purchase receipt and invoice available. To arrange please contact us through firstname.lastname@example.org.
We will not replace or refund goods damaged through incorrect use or general wear and tear.